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Real Estate

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CHATTRON / REAL ESTATE

Property enquiry

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EXAMPLE WORKFLOW→
BUILT AROUND YOUR WORK

Useful help at every step.

01 /

Property inquiries

Capture the listing and practical requirements a visitor has in mind.

02 /

Viewing coordination

Ask for preferred times before an agent confirms availability.

03 /

Lead follow-up

Keep follow-up connected to the properties already discussed.

THE REAL ESTATE CUSTOMER JOURNEY

From first question to the right next step.

01

Capture preferences

Ask about location, budget and preferred property type.

02

Coordinate a viewing

Collect a preferred time and pass it to the listing agent for confirmation.

03

Keep the context

Give the agent the listing and enquiry together for a useful follow-up.

ILLUSTRATIVE REAL ESTATE CONVERSATION

Can I view the two-bedroom apartment this weekend?

Share your preferred time and our listing agent can confirm availability.

Route to your real estate team →
THE TOOLS BEHIND THE EXPERIENCE

A connected set of capabilities.

01 /

Live Chat

Meet customers on your website when a question could become a reason to leave. Keep the conversation personal, organized, and easy to continue.

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02 /

Pre-Chat Form

Collect the few details your team needs before a conversation begins. A short form helps people reach the right person without unnecessary back-and-forth.

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03 /

Chat Transfer

Move a conversation to the teammate who can resolve it while keeping the discussion intact. Make the handoff feel like progress rather than another delay.

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COMMON QUESTIONS

A thoughtful starting point.

Can this fit our real estate workflow?

Start by mapping your main inquiry types and the teams responsible for them. Configure greetings, intake, and routing around that map.

What should we collect in the first conversation?

Ask for the minimum information required to understand the request. Use approved specialist channels for sensitive information or decisions.

How can we get a tailored demonstration?

Contact the team with a short description of your current process and the customer experience you want to improve.

YOUR NEXT CUSTOMER STARTS HERE

Every great connection
begins with hello.

Make your next conversation a reason to choose you.

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