Product guidance
Clarify specifications and help visitors find useful product information.
E-commerce
Help shoppers move from maybe to checkout.
Answer product questions and guide delivery or return enquiries with context.
14-day free trial · No credit card required
CHATTRON / E-COMMERCE
Shopping assistance
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Shopping assistance
A clear owner for every enquiry{tiles}
EXAMPLE WORKFLOW→
BUILT AROUND YOUR WORK
Useful help at every step.
Order questions
Gather an appropriate order reference for a support request.
Returns assistance
Explain the published returns process and arrange individual review when needed.
THE E-COMMERCE CUSTOMER JOURNEY01 02 03
From first question to the right next step.
Find the right product
Clarify sizing, materials and product options using your catalogue information.
Resolve purchase questions
Help shoppers understand published delivery and returns policies.
Continue after checkout
Route order-specific enquiries through your approved verification process.
ILLUSTRATIVE E-COMMERCE CONVERSATION
Is this available in a larger size?
Tell us the product and size you are looking for so the team can check.
Route to your e-commerce team →THE TOOLS BEHIND THE EXPERIENCE
A connected set of capabilities.
Live Chat
Meet customers on your website when a question could become a reason to leave. Keep the conversation personal, organized, and easy to continue.
Explore →Pre-Chat Form
Collect the few details your team needs before a conversation begins. A short form helps people reach the right person without unnecessary back-and-forth.
Explore →Chat Transfer
Move a conversation to the teammate who can resolve it while keeping the discussion intact. Make the handoff feel like progress rather than another delay.
Explore →COMMON QUESTIONS
A thoughtful starting point.
Can this fit our e-commerce workflow?
Start by mapping your main inquiry types and the teams responsible for them. Configure greetings, intake, and routing around that map.
What should we collect in the first conversation?
Ask for the minimum information required to understand the request. Use approved specialist channels for sensitive information or decisions.
How can we get a tailored demonstration?
Contact the team with a short description of your current process and the customer experience you want to improve.
YOUR NEXT CUSTOMER STARTS HEREEvery great connection
Every great connection
begins with hello.
Make your next conversation a reason to choose you.
Start Your Free Trial →14 days. No credit card required.