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Ban Customer

Protect your people.
Keep support productive.

Manage abusive or disruptive chat behavior with a considered moderation process. Protect your agents while preserving fair access for legitimate customers.

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● ● ●Ban Customer↗
Workspace settingsConfigure your experience
Active
Team permissionsAccess follows responsibility
Widget configurationConsistent with your brand
AvailabilityYour schedule, clearly shared
CHATTRON WORKSPACE · ILLUSTRATIVE INTERFACE
Settings, security & controls

Thoughtful tools.
A better daily experience.

01 /

A defined process

Agree on the behavior that warrants a restriction.

02 /

Context before action

Review the conversation and distinguish abuse from ordinary criticism.

03 /

A review path

Document the reason and establish how mistakes can be corrected.

IN THE EVERYDAY MOMENTS

A practical difference.
A more useful conversation.

Manage abusive or disruptive chat behavior with a considered moderation process. Protect your agents while preserving fair access for legitimate customers.

Connect this capability with your team’s existing service approach. Decide who owns the next step, keep the customer informed, and review the experience together as your operation grows.

AN EXAMPLE IN PRACTICE

A repeated spammer is restricted after review, keeping the queue available for genuine customer requests.

Good support moves the conversation forward. ↗
A SIMPLE START

Make it part of your workflow.

01 /

Review the conversation

Begin with a clear purpose and the information your team needs.

02 /

Apply an appropriate restriction

Choose settings and responsibilities that fit the way your business operates.

03 /

Record and review the reason

Review the experience with a realistic example before expanding your setup.

YOUR QUESTIONS, ANSWERED

A little more clarity.

Who is ban customer for?

It is intended for teams that want a more organized customer experience. Start with the use case described above and confirm the plan and configuration that fit your workflow.

How does it work with the rest of Chattron?

Use this capability alongside your shared inbox, team ownership, and customer context. The goal is a connected experience rather than another isolated tool.

Can we see the experience before getting started?

Try the demonstration chat on this site and explore the interface previews. Contact the team to discuss the configuration and production capabilities your business requires.

BETTER TOGETHER

Keep the connection going.

01 /

Settings & Controls

Bring key preferences into an organized place so the customer experience matches your operation. Configure deliberately and keep ownership clear.

Explore →
02 /

Security

Build responsible customer communication around appropriate access and thoughtful data handling. Combine workspace controls with clear team practices.

Explore →
03 /

Operating Hours

Make it easy to understand when your team is available. A clear schedule and a helpful offline message keep the experience considerate outside business hours.

Explore →
YOUR NEXT CUSTOMER STARTS HERE

Every great connection
begins with hello.

Make your next conversation a reason to choose you.

Start Your Free Trial →14 days. No credit card required.